General informations
  • Course start date : Friday 19 January 2018
  • Location : Brescia
  • Total duration : Monday 20 January 2020
  • Lecturer : AICQ-SICEV qualified instructors
Presentation and objectives of the course

The course aims to train participants to perform Quality Management Systems Audits, according to UNI EN ISO 9001:2015. The course includes the main auditing techniques, group exercises, audit simulations, and the preparation of the relative documentation.

The course aims to:

  • provide participants with specific training on audits;
  • train participants in the methods of planning and conducting audits;
  • provide behavioral guidelines and improve communication techniques during the audit;
  • illustrate the correct procedures for presenting the audit results to the company Departments.

Recipients of the course

  • Individuals who want to access the certification process of their skills, by registering as an QMS Auditor (for example, the AICQ SICEV Register);
  • People or organizations that intend to adopt a Quality Management System or intend to use the Audit tool to assess the effectiveness of their QMS.
  • Company technicians, Consultants and Professionals who, in addition to having already acquired adequate technical knowledge and experience related to quality issues, have knowledge of the contents of the Quality Management System according to UNI EN ISO 9001 and want to explore these issues further through an advanced qualification course.

Schedule
  • Day 1
    9.00 - 9.30 Presentation of the course and registration of participants
    9.30 - 10.30 Presentation of candidates and initial self-assessment
    10.30 - 11.00 The Company Management System: System Logic
    11.00 - 11.15 Coffee-break
    11.15 - 1.00 ISO 19011: Terminology, principles and management of programs, requirements of the standard
    1.00 - 2.00 Lunch
    2.00 - 2.45 ISO 19011 - Audit activities (first part)
    2.45 - 4.00 Practice 1: Preparation of a Feedback List
    4.00 - 4.15 Coffee-break
    4.15 - 6.00 Evaluation of the results of the exercise and discussion of the day: Questions and interventions
  • Day 2
    9.00 - 9.30 ISO 19011 - Audit activities (second part) -
    Other types of audits: Third-party audits, joint audits, and combined audits
    9.30 - 11.00 Conducting an audit: Opening meeting, objective evidence, observations and non-compliance, closing meeting, final report.
    The subsequent actions: repetition of an audit, monitoring, control of corrective actions
    11.00 - 11.15 Coffee-break
    11.15 - 12.00 Overview on certification and accreditation
    12.00 - 1.00 Practice 2: Distinction between facts/deductions - Collection of evidence for drafting a non-compliance report
    1.00 - 2.00 Lunch
    2.00 - 4.00 The 17021 standard and overview of the ISO 17000 series standards
    4.00 - 4.15 Coffee-break
    4.15 - 5.00 ISO19011 - Auditor qualification criteria and elements of communication
    Professional registers for auditors and Code of Conduct for a qualified auditor
    5.00 - 6.00 Written exam
  • Day 3
    9.00 - 10.00 Risk Management Systems: ISO 31000 principles, terms and definitions - The high-level structure (HLS) of ISO standards. The ISO 9000 series (ISO 9000, ISO 9001, ISO 9004)
    10.00 - 11.00 Gap Analysis between applied QMSs and the new ISO 9001:2015. Context analysis within the QMS including identification of stakeholders. Their needs and expectations
    11.00 - 11.15 Coffee-break
    11.15 - 1.00 Quality management system requirements: the ISO 9001 standard, concepts and fundamentals of risk management (threats and opportunities) throughout the supply chain, organizational analysis techniques, process efficiency assessments.
    1.00 - 2.00 Lunch
    2.00 - 3.45 Management of change, the effective evaluation of QMS processes, the management of requirements exclusions, the Role of Resources and Management; ISO 1001-2-3-4 related standards, Supply Chain and related risks, ISO 10018 on personnel involvement and competence. Advanced analysis of customer satisfaction: related standards. The role of the Information System and of the documented information.
    3.45 - 4.00 Coffee-break
    4.00 - 5.00 Practice - Summary of results and discussion
    5.00 - 6.00 Intermediate exam
  • Day 4
    9.00 - 11.00 Group work: Quality Management System compliance audit (first part: MdQ)
    11.00 - 11.15 Coffee-break
    11.15 - 1.00 Group work: Quality Management System compliance audit (second part: procedures)
    1.00 - 2.00 Lunch
    2.00 - 3.45 Case study: Identification of non-compliance - observations - comments
    3.45 - 4.00 Coffee-break
    4.00 - 6.00 Case study: Role play - Discussion of results
  • Day 5
    9.00 - 10.00 Review of the most relevant issues
    10.00 - 11.00 Evaluation techniques and measurement of processes
    11.00 - 11.15 Coffee-break
    11.15 - 12.00 Case study on the measurement of processes
    12.00 - 2.00 Written final exam
    2.00 - 2.30 Lunch
    2.30 - 15.00 Interpersonal relations and communication
    3.00 - 6.00 Oral examination of the final exam (to follow)